Aureon has announced its change to a work-from-home model for the Jefferson Contact Center employees and will close the Jefferson Contact Center on N. Chestnut St, across from the municipal building, on April 28, 2023. This decision comes after a thorough analysis of the company’s operations and has shown that maintaining multiple physical locations is no longer necessary in the current remote environment.
As the Aureon Contact Center continues to thrive in a remote work environment, the company recognizes the importance of adapting to the changing needs of its customers and employees. The decision to close the Jefferson Contact Center building was made after careful consideration of the company’s resources and the evolving nature of the industry.
“We are excited about the opportunities that lay ahead for the Aureon Contact Center, our employees, and our clients,” said Angela Harlow, director of operations. “This decision does not impact any of our valued employees, and we remain committed to providing exceptional service and support to our customers.”
Aureon Contact Center has had the opportunity to interact and engage with many tremendous individuals in its communities. However, the company’s environment has evolved primarily to a virtual status. It is neither cost-effective nor efficient to maintain the currently empty building. The closure of the Jefferson Contact Center building is part of Aureon’s ongoing efforts to streamline operations and enhance the customer experience.
“Aureon continues to remain profitable and well-positioned for future growth,” added Scott Behn, CEO. “We are merely adapting the organization to the next level and look forward to future growth.”
Persons who want more information about Aureon Contact Center Operations can visit the company website at https://www.aureon.com/services/customer-service/ or contact Angela Harlow at 515-985- 7012 or by email at Angie.Harlow@Aureon.com.
