Home State Bank tells COVID-19 procedures

Home State Bank provides the following information:

“The team at Home State Bank has been closely monitoring the COVID-19 condition through reports from our Governor and the Iowa Department of Public Health. Our leadership team met earlier this week to ensure we are complying with all guidelines regarding social distancing, as well as keeping our staff and patrons’ health a top priority.

Our staff has also taken extra precautionary measures by cleaning higher traffic areas throughout the day. All bank related events have been postponed for the unforeseeable future. Additionally:

• For the safety of our staff and customers, we ask that if you feel unwell or are running a fever, please wait to conduct your banking business until you are well. We encourage everyone to wash their hands frequently and cover your mouth when coughing/sneezing.

• Effective Wednesday, March 18, our lobby will be closed until further notice. We will reassess opening our lobby on a day-by-day basis. We encourage customers to utilize both lanes of our drive-thru in the meantime. Drive-thru hours are as follows:
o Monday – Thursday: 8 am – 5 pm
o Friday: 8 am – 5:30 pm
o Saturday 9 am – Noon

• In an effort to maintain adequate customer contact, we have extended the hours in which our main phone will ring live. That number is (515) 386-2131. Customers can access employees’ direct numbers through our phone system as well as our website hsbankiowa.com. Newly modified phone hours are as follows:
o Monday – Friday: 8 am – 5 pm
o Saturday 9 am – Noon

• Our Personal Bankers and Business Bankers are reaching out to customers to reschedule appointments for business that is not able to be conducted via email and/or with electronic signatures.

• Use your debit card vs. cash whenever possible, as this is a great way to reduce your risk of exposure to the virus. We strongly encourage you to utilize the variety of banking tools available to our customers 24-hours a day through our website, ATM, and mobile app.

o Setup account alerts
o Transfer funds
o Mobile deposits
o Online bill pay
o Send money using Zelle®

Any customers facing financial hardship as a result of COVID-19 should contact the bank to discuss their individual situation. Also, be wary of criminals who prey on crisis situations to defraud others. Stay on the lookout for scams, phishing attacks, fake websites, etc.

We would like to thank our customers and community for their understanding. We will continue to make updates via social media as well as our website. We encourage you to call or email with additional questions, 515-386-2131, contact@hsbank.net

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