Jefferson Telecom closing office, suspending service calls

The Jefferson Telecom office will be closed to walk-in traffic effective March 18 due to the COVID-19 pandemic.

For the convenience of customers, a payment station has been established in the vestibule area with envelopes. Payments can be put in the outside drop box. Customers who pay in cash will not receive change at this time, but the full amount paid will be credited to the customer’s account.

Customers can also pay online by visiting the Jefferson Telecom website. Office staff will be working and customers can call with any questions about establishing online payment. Automatic bill pay through a bank is also possible, as well as paying by mail addressed to Jefferson Telecom, PO Box 269, Jefferson, IA  50129. Finally, payment is available by phone by calling 515-386-4141 and selection Option 4.

“Even thought our office doors will be locked, we will be at work and on call,” general manager Jamie Daubendiek said. “We need to protect you and ourselves so we are available to increase bandwidth, take support and service calls, and conduct business as usual.”

All on-site technical work will be suspended for new installations and troubles. Technicians and front office staff will work with customers remotely to help rectify any issues. Customers who have after-hours internet problems should call 515-386-5500.

“We understand more people will be at home over the next several weeks and be utilizing our internet services. We are dedicated to maintaining our facilities to ensure all current customers have uninterrupted service during this time,” Daubendiek said.  “As a reminder, Jefferson Telecom does NOT have data caps for our Internet service. We do ask that you please do not make any changes to your internal systems at this time. This should help to limit trouble calls.

Customers are reminded they can call 2-1-1 with questions regarding COVID-19.

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